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This Refund & Return Policy applies to all purchases made on kuchtasty.in, owned and operated by Pooja Thakur.
Since our products are food items (Thekua), we follow strict hygiene and quality standards.
1. No Return Policy for Food Products
Due to the perishable nature of food items, we do not accept returns once the product has been delivered.
2. Eligibility for Refund
A refund may be issued only in the following cases:
Product delivered is damaged
Product delivered is expired
Product delivered is wrong or missing
Package is tampered at the time of delivery
⚠️ Customers must notify us within 24 hours of delivery with clear photos or videos of the issue.
3. Non-Refundable Situations
Refunds will not be provided if:
Delay caused by courier partners
Minor variations in taste, color, or texture
Incorrect address or contact details provided by the customer
Product already opened or consumed
Customer changes mind after delivery
4. Refund Process
Approved refunds will be processed within 5–7 business days
Refunds will be credited to the original payment method
For online payments, the refund will be processed via the same payment gateway used at checkout
5. Order Cancellation
Orders cannot be cancelled once they are packed or dispatched
Cancellation requests (if allowed) must be made within 2 hours of placing the order
6. Contact for Refund Requests
To raise a refund request, contact us with your Order ID and issue details:
Owner Name: Pooja Thakur
Website: kuchtasty.in
Email: kuchtasty@gmail.com
Phone: +91 78388 67632
7. Policy Changes
Kuch Tasty reserves the right to modify this Refund & Return Policy at any time without prior notice.